At Cheap Proflo Shop, we stand behind the quality of our premium bathroom fixtures and accessories. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original, unused condition with all packaging and tags intact. Please note:

  • Custom or special order items (including commercial toilets, urinals, and flush valves) cannot be returned
  • Products marked as “Final Sale” are not eligible for return or exchange
  • Installation supplies (sealants, mounting hardware) cannot be returned once opened

Non-Returnable Items:

  • Commercial Toilets & Urinals
  • Flush Valves
  • Custom-order Roman Tub Faucets
  • Special order Drop-In and Corner Bathtubs
  • Opened packages of Grab Bars and Robe Hooks

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Initiate Your Return Request
    Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Receive Return Authorization
    Our team will review your request within 1-2 business days and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item
    Securely repackage the item in its original packaging with all included materials. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return
    Ship the package to our warehouse at:
    Cheap Proflo Shop Returns
    39 Newhall Street
    Lynn, US 01902
    We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Cheap Proflo Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Quantity: [Number of Items]
  • Reason for Return: [Please specify – wrong item, defective, changed mind, etc.]
  • Preferred Resolution: [Refund / Exchange for (specify product)]
  • Order Date: [MM/DD/YYYY]
  • Delivery Date: [MM/DD/YYYY]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging.

Thank you,
[Your Full Name]
[Your Contact Number]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days of receiving your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your replacement item once the return is received and processed

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed
  • For commercial customers with bulk orders, we’ll prioritize expedited replacement shipping

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is available Monday-Friday, 9AM-5PM Eastern Time to assist with any questions about returns or exchanges. Contact us at [email protected] or call

+000 000 000
.

We appreciate your business and strive to make every bathroom renovation project a success with our quality fixtures and accessories!