Welcome to Cheap Proflo Shop’s FAQ section! We specialize in premium bathroom products with seamless global delivery. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

Q: What types of bathroom products do you offer?
A: We carry a complete range of premium bathroom fixtures including:
  • Alcove, freestanding, corner, and drop-in bathtubs
  • Bathroom faucets, sinks, and shower systems
  • Commercial and residential toilets
  • Bathroom accessories (grab bars, robe hooks, etc.)
  • Specialty items like Roman tub faucets and flush valves
Q: Are your products suitable for commercial installations?
A: Yes! We offer commercial-grade toilets, urinals, and durable fixtures perfect for hotels, restaurants, and office buildings. Look for items specifically marked “Commercial” in their title.
Q: How do I know if a freestanding bathtub will fit in my bathroom?
A: We provide detailed dimensions for all large items in the product descriptions. For extra assurance, our customer service team can help you verify measurements before purchase. Remember to measure doorways and pathways to your bathroom as well!

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide except some Asian and remote regions. During checkout, simply enter your address to confirm delivery availability.
Q: What are my shipping options?
A: We offer two convenient options:
  • Express Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after processing
  • Free Standard Shipping (via EMS for orders over $50): 15-25 business days after processing
All orders typically process within 1-2 business days.
Q: How are fragile items like porcelain sinks packaged?
A: We use professional-grade packaging materials specifically designed to protect fragile bathroom fixtures. Acrylic bathtubs are crated, and porcelain items are double-boxed with cushioning.
Q: Can I track my order?
A: Absolutely! You’ll receive tracking details via email as soon as your order ships. You can monitor your bathroom essentials every step of the way.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging intact. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Q: How long do refunds take to process?
A: Once we receive your returned item, refunds are processed within 5-7 business days. The time to appear in your account depends on your payment provider.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: Is my payment information secure?
A: Yes! We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Q: Do you offer discounts for bulk/commercial orders?
A: Yes – contractors and commercial buyers can email us at [email protected] for volume pricing on qualifying orders.

Customer Support

Q: How can I contact customer service?
A: Our team is available via email at [email protected]. We typically respond within 24 hours.
Q: What are your business hours?
A: Our warehouse and customer service operate Monday-Friday, 9AM-5PM Eastern Time.
Q: Where is your company located?
A: Our headquarters and warehouse are located at:
39 Newhall Street, Lynn, US 01902

Didn’t find your answer here? Our customer service team is happy to help with any other questions about your bathroom renovation project. Email us at [email protected] for personalized assistance.